Computer User Support Specialists

I found the environment to be quite relaxing. It is a 9-6 work day with 1 hour of lunch that you can take whenever (as long as everyone doesn’t all go on lunch at once). The day would begin with setting up laptops for imaging. After the setup, we would go on to different tasks such as supporting ...

Outlook was a huge need. Microsoft Office products like Word and Excel are valuable. Printer issue diagnostic knowledge. Some command prompts for windows is good. Learn the chain of command. 

Training consisted of a day-long overview in which all the IT interns learned RSM’s basic systems for accessing client networks and computers. We learned our way around RSM’s ticketing and timekeeping software as well as applications for password management and device management.

Highlight work you have done with computers. A lot of this job was solving computer problems in Microsoft Office and various other applications on clients computers. Show that you are ready to learn new things since you will work with tons of different problems and systems. You should be comforta...

This internship is very open-ended, and you can really make what you want of it. It also depends on the host manager you're assigned to and their team. There are a few things that everyone does regardless of their role, such as a practice sales call and a sales presentation. But day-to-day, you w...

Everything depends every morning, if something is down you will spend all day break and fix applications, also I do provide system access and termination cases as well. A lot interesting tickets\cases everyday. I do level 1 and level 2 support, it can be easy or I spend few hours fixing one system.

first you should do some research about company, know what their does. 2nd review your resume since they will ask you about your past experience. 3rd practice answering questions, since they can ask you technical questions. Please note: they know you do not have a lot experience after school, bes...

I work remote most of the time and only go into the office if we have company function. All meetings with team are done remote, usually on Tuesdays and last 30 to 45 minutes. Some training is also done remote. During the course of a day, I research customer issues in a timely manner and follow ...

Make sure that the candidate knows about NetApp products, NetApp's history and CEO of the company. Some questions related to storage technologies- integration with windows and Linux . Describe two examples of technical issues you have solved in the past. Question the applicants problem solving ex...

Strong customer service & people skills is a must! Ability to remain calm, steady and focused under pressure as well as reassure your customer you can resolve their problem. Ability to “think on your feet” and exercise logical & critical thinking. You are solving problems. If you can take what ...

No two days are alike. You may spend hours working with one customer on the phone with a whole building full of servers “down”. This is called a business critical outage. Or take multiple calls throughout the day and work each case as they come. You never know what challenge you’ll have each time...

IBM is a great company to begin a career. I immediately gained real world practical experience. Once orientation was complete I began working on development projects from beginning to end (requirement review, design, development, test, production migration).

Honestly I had a desire to become a developer when I started with IBM because it was something I enjoyed to do. SQL development came into play because the applications I was working on for IBM were database driven.

For the role of a Technical Support Associate, one would generally need to demonstrate the following: - Fluency in basic computer skills - Fluency in computer networking skills - Fluency in computer troubleshooting skills - Professional and motivated demeanor - Customer Service skills - Knowledg...

Provide high level of technical support and some times engaged on Solution Implementation projects based on the needs. You will be SME (Subject Matter Expert) on one or few IBM technical products.

Taking tech support calls from customers that range from highly experienced IT professionals to elderly folks who need help with MS Office. At the same time, emailing existing customers regarding unresolved cases

My driving force for wanting to work at IBM, was the fact that prior to working there I had always been told "too bad you don't have any IBM experience". Purely by a twist of fate, I sent a resume to a job fair in Rochester, MN to see what my options might be. I was quite surprised (and pleased) ...

Just be able to understand and use a new program. It's really old software and it kind of has a lot of steps. Write stuff down so you can more easily remember the process. Total process was, identity if pmr belonged to your team if it did assign it to the next engineer, if you're not sure ask an...

100% Each engineer is given 4 servers to have the ability to construct a model of most any environment for troubleshooting purposes. While no one can ever know every single thing - actually, they can at Microsoft. There are some highly technical and experienced AND BRIGHT individuals in product s...

A support engineer is basically a troubleshooter of computers. You work with customers over the phone to diagnose their computer issue, do troubleshooting to isolate the affected part of the program, determine the root cause, and resolve this problem for them. Some of the best engineers don’t eve...

Outlook was a huge need. Microsoft Office products like Word and Excel are valuable. Printer issue diagnostic knowledge. Some command prompts for windows is good. Learn the chain of command. 

Don’t be nervous, management is transparent and very approachable. Be yourself, know tech lingo, ask questions about the software. Assure them you’re an asset to the company through proven knowledge.

80%emails 20% phone calls. Your work load is what you make of it, but be aware that your statistics are being logged. Do the most you can with the resources available. Be aware that you will be using several different applications to help clients around the world. ALWAYS be professional, this is ...

Strong customer service & people skills is a must! Ability to remain calm, steady and focused under pressure as well as reassure your customer you can resolve their problem. Ability to “think on your feet” and exercise logical & critical thinking. You are solving problems. If you can take what ...

No two days are alike. You may spend hours working with one customer on the phone with a whole building full of servers “down”. This is called a business critical outage. Or take multiple calls throughout the day and work each case as they come. You never know what challenge you’ll have each time...

A support engineer is basically a troubleshooter of computers. You work with customers over the phone to diagnose their computer issue, do troubleshooting to isolate the affected part of the program, determine the root cause, and resolve this problem for them. Some of the best engineers don’t eve...

Technical Specialist is just a designation with responsibilities for a 4-5 year experience equivalent in an area. A fresher can be a Technical specialist in Philips in 2 promotions which typically takes 3-4 years. I would also say a Technical Specialist is a designation below Senior Technical Spe...

Taking tech support calls from customers that range from highly experienced IT professionals to elderly folks who need help with MS Office. At the same time, emailing existing customers regarding unresolved cases

Just be able to understand and use a new program. It's really old software and it kind of has a lot of steps. Write stuff down so you can more easily remember the process. Total process was, identity if pmr belonged to your team if it did assign it to the next engineer, if you're not sure ask an...

This a level I position the annual income will be around $36.000 to $40.000. I would like to mention that At&t offers reimbursement tuition $20.000 for undergrads and $25.000 for grad school.

The Support Specialist position is part of the frontline focus. My role as an individuals is promote the greatest customer service and resolving technical issues affecting cellphone networks.

As a Support Specialist I’m troubleshooting customer issues related to the cellular network most of the time. Some of the skills needed are : being multi-tasking , using critical thinking and thinking out of the box

The training is about 9 weeks M-Th for 4 hours and an 9 hour weekend shift. You can choose the time (I think the options were 5-9 or 6-10 during the week and then you chose Saturday or Sunday 9-6). You’re put into a group of about 20 other advisors and you go through virtual training as a team w...

There are two sides to this (product specialist - sales person / service specialist - Genius Bar help). I started off as a product specialist and really liked it because of my overall liking for the company, I really liked the products and enjoyed sharing a lot of their features with other people...

You have to be intuitive. You’re solving problems without seeing the device in person so you have to understand with limited information given from customers and you have to be able to relay information to them in a way they can understand. It’s metric based so you have to be able to multitask.

Talking about the corporate roles, they don't have mentorship program but a buddy is assigned so that you get habituated with the work and the company culture.

Before an interview, remember that in this role you will be the voice and sometimes face of Apple Inc. so it’s important to show the interviewer that you can communicate well. If you have customer service experience, this will help. If not, just remember that you must always be professional NO MA...

I was motivated to become an At Home Advisor because I knew it would be a great career move for me as a Computer Science major: -Foot in the door with THE Apple Inc., a household name in technology; the job could lead to a great career with Apple later down the line. -I knew it would look good ...

An AppleCare At-Home Advisor fields calls from Apple customers about various issues. As an advisor you’ll resolve issues ranging from software mishaps and troubleshooting, like setting up iCloud or erasing a device or changing passwords, hardware: cracked screens, charging issues, battery issues....

You would need to not only have technical expertise on the products but also a complete understanding of the support process. Half of the onsite support done for HP products is done by third parties. Large customers like Boeing do their own support. You would also need project management expertis...