You are viewing a preview of this job. Log in or register to view more details about this job.

Engagement Manager (Boston)

Soroco
Email

Job Title: Engagement Manager (EM)

Location: Boston, MA


The Company

We are a young, fast-growing, fully-funded fully-funded technology company. We develop intelligent automation systems that augment and repurpose human labor across the modern business enterprise. Soroco is pioneering Trustworthy Automation with patent-pending automation technology designed to automate at unprecedented scale. Each system is capable of assuming the combined roles of 50-100+ Full Time Employees (FTEs) performing 1000s of complex business rules, thereby creating additional capacity in a business unit. Today, we work with Fortune 500 clients where we have successfully automated large volumes of complex manual effort.

We have flagship offices across three geographies – Boston, London, and Bangalore. Our team includes several PhDs and graduates from topnotch universities such as MIT, Harvard, Carnegie Mellon, Caltech, Dartmouth, and top rankers/medalists from the IITs and NITs. The senior leadership include a former founder of a VC/hedge fund, a computer scientist from Harvard, and a former founder of a successful digital media firm. Our board members include some of the most well-known entrepreneurs across the globe.  Collectively, we have published more than 100 papers in journals and conferences, and have been granted over 20 patents.


The Role

The EM will work directly with the founder and other senior leaders of the company. S/he will fuel the growth of the company by working with three key stakeholders: clients, an engineering team, and our senior leadership to deliver proprietary systems that have high client impact.


Responsibilities include (but are not limited to):

  • Managing the development lifecycle of systems from planning to deployment to post-launch iterations

  • Scoping and prioritizing activities based on business impact

  • Coordinating activities across teams such as business development and engineering for timely releases

  • Owning client relationships and managing client expectations

  • Identifying new processes for automation to be shared with business development managers

  • Project managing timelines, deadlines, feature sets, and releases

  • Managing client escalations to ensure timely resolution


The Candidate

Key traits and competencies include:

  • Systematic problem solving approach, coupled with a strong sense of ownership and drive

  • Experience with agile project management

  • Strong verbal and written communication skills

  • Impeccable attention to detail

Desired background and qualifications include:

  • Experience delivering to clients (and client interactions)

  • Developing complex full-stack web applications from scratch

  • Experience building responsive / mobile-ready applications

  • Experience managing and/or coding in modern web and mobile frameworks (React/Angular, Meteor, Node, Xamarin, Coffeescript, etc.)

  • Experience writing code in Python, C++, Java, and/or Go