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JOB CLASS TITLE: Processing Assistant IV |
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POSITION NUMBER: 60078233 |
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DEPARTMENT: Dept of Commerce |
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DIVISION/SECTION: DES/Tax Clerical |
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SALARY RANGE: |
$27,013.00 - $41,827.00 Annually
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RECRUITMENT RANGE: $27,013 - $38,124 |
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SALARY GRADE / SALARY GRADE EQUIVALENT: 59 |
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COMPETENCY LEVEL: Not Applicable |
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APPOINTMENT TYPE: Permanent Full-Time |
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WORK LOCATION: Wake County |
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OPENING DATE: 01/22/18 |
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CLOSING DATE: 01/26/18 5:00 PM Eastern Time |
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DESCRIPTION OF WORK: |
***THIS POSTING IS FOR TWO (2) VACANT POSITIONS. POSITION NUMBERS BEING CONSIDERED FOR THIS POSTING ARE: 60078233, 60078257. ALL CANDIDATES WILL BE CONSIDERED FOR BOTH POSITIONS.***
Salary Grade: 59
Recruitment Range: $27,013 - $38,124
Department Mission:
To improve the economic well-being and quality of life for all North Carolinians.
Description of Work:
This position is located in the Tax Clerical unit of the Unemployment Insurance section within the Division of Employment Security (DES). The unit is responsible for maintaining, inactivating and terminating unemployment insurance tax accounts, processing correspondence both written and oral regarding the above issues. Maintains and works error pending files. The unit operates as a mini call center assisting employers with various unemployment insurance tax account questions and requires sitting and viewing information on the computer for extended periods of time. Processes a daily error printout for pending errors, corrected pending file report that captures transactions completed the day before, and accumulated error report quarterly. Processes account changes for name and address of employers and federal identification, inactivates accounts, and add power of attorney to accounts. Batch and prepare work to be scanned into CARA internal database. Assist the Unemployment Tax Document Processing and Payment Unit with Quarterly Mail Rush during the peak months of January, April, July, and October. Maintain daily production sheet using Task Tracker internal system. The work schedule for this position is Monday through Friday, 8 a.m. - 5 p.m. and may work overtime occasionally to meet business need. This position is physically located in Raleigh, North Carolina in Wake County. |
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KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES: |
Qualified applicants must submit an application that clearly reflects work experience that demonstrates the following: - Demonstrated work experience interpreting and/or applying laws and/or policies and/or procedures.
- Demonstrated work experience gathering and analyzing information and making an appropriate determination of proper course of action.
- Demonstrated work experience applying mathematical computations using a calculator and/or computer.
- Demonstrated work experience in reviewing documents received for completeness.
- Demonstrated work experience providing customer service on the telephone and/or face-to-face and/or electronic mail.
- Demonstrated work experience communicating effectively in written form using correct grammar, punctuation and spelling.
- Demonstrated work experience conveying information clearly and concisely.
- Demonstrated work experience producing documents in Microsoft Word and/or Microsoft Excel.
- Ability to plan and effectively carry out written and verbal assignments within time constraints.
- Ability to work independently and capable of performing job requirements with minimal supervision.
Skills assessment will be conducted during the interview.
Applicant must meet both the Minimum Education and Experience Requirements and all posted Knowledge, Skills and Abilities / Competencies requirements to be considered Qualified for the position. |
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MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: |
Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience.
Management Preferences:
Experience in Unemployment Insurance. |
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SUPPLEMENTAL AND CONTACT INFORMATION: |
For consideration for this vacancy, all applicants must complete an on-line application using this link https://www.governmentjobs.com/Applications/Index/northcarolina. If multiple applications are submitted to an individual posting only the most recent application received prior to the posting close date will be evaluated for consideration. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript.
** INCLUDE ALL RELEVANT EDUCATION, WORK EXPERIENCE IN THE DESIGNATED EDUCATION AND WORK HISTORY SECTION ON THE FORMAL APPLICATION.**
Applications with "see attached" or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy. All attachments, unless specifically requested in the vacancy announcement (i.e. transcripts, proof of licensure or certification, etc.), are considered optional and will not be reviewed during initial screening to determine applicant eligibility for the vacancy.
Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
Applicants seeking Veteran's Preference must submit a DD Form 214, Certificate of Release or Discharge from Active Duty. This information may be attached to the on-line application or may be faxed.
Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system using the above link. Once the applicant has logged in, the status of each submitted application is documented next to each vacancy for which he/she has applied.
This position is subject to a National and International Background Investigation and/or Fingerprinting as required by applicable law.
For technical issues with your application, please call the NeoGov Help Line at 1-855-524-5627.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Processing applications will take an average of 6 – 8 weeks due to the high volume of applications received. It is not necessary to contact the Human Resources Office to check the status of an application.
Sheila Green
Recruitment & Salary Administration Technician
North Carolina Department of Commerce
Division of Employment of Security
Phone: (919) 707-1673
Fax: (919) 733-0774 |
