District Manager
MarketSource, Inc. is a premier provider of integrated sales & marketing solutions to Fortune 500 companies. We offer a dynamic entrepreneurial environment that fosters creativity and provides unlimited opportunities for personal and professional growth.
Job Summary:
The District Manager role requires meeting and exceeding client field expectations with overall district responsibility for Client Program effectiveness and client/customer satisfaction. In order to do their jobs effectively, the District Manager must have excellent client service skills, ability to identify, hire, train and manage talent and the ability to lead and develop others. District Manager’s must have strong performance management and coaching skills allowing ongoing development of their retail Sales Reps. This position will be responsible for managing full time retail store supervisors and hiring of retail sales representatives.
Essential Functions:
* Manages all aspects of in-store execution within assigned market , including but not limited to: staffing of retail locations, retail shift scheduling and hours completion, call report compliance, active customer engagement, sales, merchandising, and inventory management
* Establishes and maintains critical relationships with client and program leadership
* Ensures and promotes strong relationships with the field team and program leadership to ensure communication continuity and adoption of all directives
* Manages and delivers required sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching
* Ensures employee satisfaction through progressive employee engagement
* Interviews and hires high quality full and part time Sales Managers and Associates
* Manages attrition through key performance indicators
* Manages performance in market to achieve all sales and customer service objectives
Supervisory or Management Responsibility/Decision Making Level:
* Works collaboratively with field sales leadership to achieve all client and program objectives
* Communicates and executes launch of projects and initiatives
* Participates in and delivers regular program leadership meetings
* Provides regular reports to program leadership
* Participates in and completes all required sales training personally and ensures all employees in market are fully trained at all times
* Provides feedback on current kiosk performance, derives plan of action for future progress, and ensures execution to that plan
* Provides responsibility for distribution, tracking and retention of all team resources
* Identifies trends and opportunities and utilizes for continuous sales and experience improvement
* Responsible for all hiring, training, and performance management of employees within market (minimum 6-9 employees).
* Makes all hiring and termination decisions in collaboration with HR
* Gathers intelligence through visit observation and kiosk team interviews and synthesize into strategic recommendations
* Directly coaches and trains store management and sales representatives within market.
* Directly responsible for all retail operations within the assigned market
Minimum Education and/or Experience:
* Bachelor’s Degree in Business required
* 3-5 years training, sales, account management or related experience and 2+ years of retail management experience required
* Multi-Unit Specialty Retail management experience required
Requisite Abilities and/or Skills:
* Proven record as a leader and multi-unit manager
* Excellent communication skills both verbal and written
* High level of business acumen
* Proven ability to train and develop subordinates
* Flexibility to work weekends and travel when required
* Proven self-starter
* Ability to incent and drive sales reps to perform and deliver client expectations
* Must be proficient in all MS Office suite of products; Word, Excel, PowerPoint
* Passion for helping people learn is helpful
Additional Job Requirements:
* Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items
* Requires the ability to move around the store, assist customers and maneuver merchandise when necessary
* Performs additional job duties as assigned
* Ability to lift up to 20 pounds independently
MarketSource is an Equal Opportunity Employer
Job Summary:
The District Manager role requires meeting and exceeding client field expectations with overall district responsibility for Client Program effectiveness and client/customer satisfaction. In order to do their jobs effectively, the District Manager must have excellent client service skills, ability to identify, hire, train and manage talent and the ability to lead and develop others. District Manager’s must have strong performance management and coaching skills allowing ongoing development of their retail Sales Reps. This position will be responsible for managing full time retail store supervisors and hiring of retail sales representatives.
Essential Functions:
* Manages all aspects of in-store execution within assigned market , including but not limited to: staffing of retail locations, retail shift scheduling and hours completion, call report compliance, active customer engagement, sales, merchandising, and inventory management
* Establishes and maintains critical relationships with client and program leadership
* Ensures and promotes strong relationships with the field team and program leadership to ensure communication continuity and adoption of all directives
* Manages and delivers required sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching
* Ensures employee satisfaction through progressive employee engagement
* Interviews and hires high quality full and part time Sales Managers and Associates
* Manages attrition through key performance indicators
* Manages performance in market to achieve all sales and customer service objectives
Supervisory or Management Responsibility/Decision Making Level:
* Works collaboratively with field sales leadership to achieve all client and program objectives
* Communicates and executes launch of projects and initiatives
* Participates in and delivers regular program leadership meetings
* Provides regular reports to program leadership
* Participates in and completes all required sales training personally and ensures all employees in market are fully trained at all times
* Provides feedback on current kiosk performance, derives plan of action for future progress, and ensures execution to that plan
* Provides responsibility for distribution, tracking and retention of all team resources
* Identifies trends and opportunities and utilizes for continuous sales and experience improvement
* Responsible for all hiring, training, and performance management of employees within market (minimum 6-9 employees).
* Makes all hiring and termination decisions in collaboration with HR
* Gathers intelligence through visit observation and kiosk team interviews and synthesize into strategic recommendations
* Directly coaches and trains store management and sales representatives within market.
* Directly responsible for all retail operations within the assigned market
Minimum Education and/or Experience:
* Bachelor’s Degree in Business required
* 3-5 years training, sales, account management or related experience and 2+ years of retail management experience required
* Multi-Unit Specialty Retail management experience required
Requisite Abilities and/or Skills:
* Proven record as a leader and multi-unit manager
* Excellent communication skills both verbal and written
* High level of business acumen
* Proven ability to train and develop subordinates
* Flexibility to work weekends and travel when required
* Proven self-starter
* Ability to incent and drive sales reps to perform and deliver client expectations
* Must be proficient in all MS Office suite of products; Word, Excel, PowerPoint
* Passion for helping people learn is helpful
Additional Job Requirements:
* Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items
* Requires the ability to move around the store, assist customers and maneuver merchandise when necessary
* Performs additional job duties as assigned
* Ability to lift up to 20 pounds independently
MarketSource is an Equal Opportunity Employer