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Desktop Support Specialist

Desktop Support Specialist

San Diego, CA

SUMMARY:

Act as second level support for technology issues affecting internal and external staff; consistently striving to promote a strong customer service image within the organization. Work with IT team to build trust and positive working relationships by providing timely support to end-user community in a courteous and professional manner. The ideal candidate is a results-oriented, relentless and effective troubleshooter with excellent technical and customer service skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provides support to Padres staff for technology related issues
  • Ability to provide remote support for mobile users
  • Manages escalation of major issues to third party support personnel
  • Performs maintenance of hardware and software on desktops and laptops
  • Maintains technical proficiency on all Padres end-user computing platforms: personal computers and laptops, Windows 10, 7, Microsoft Office, internet applications, scouting system, accounting applications, CRM, and other customized applications
  • Assists with large hardware and software installations
  • Updates and makes changes to assigned Help Desk tickets in call management portal
  • Oversees IT hardware inventory and refresh program for corporate desktops and laptops
  • Manages and updates documentation of standard procedures
  • Works as “apprentice” to Network Administrator to continuously expand skill set
  • Serves as back-up on all Network Administration responsibilities
  • Mentor existing IT staff
  • Provides assistance with IT projects as needed
  • Participate in day-of-game and 24/7 on-call rotation schedules
  • Other duties as assigned

JOB REQUIREMENTS: Must meet the following minimum requirements:

  • Minimum of a 2-year Associate’s degree or equivalent experience
  • Excellent general computer skills in a Microsoft Windows environment
  • Ability to work well with people in a support and training role
  • Ability to effectively diagnose and repair computer hardware and software problems
  • Windows Server/Exchange administration and networking a plus
  • Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilize a wide variety of in-house developed and off-the-shelf applications
  • Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results
  • Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 50 pounds
  • Display professional image and demeanor
  • Ability to travel as needed
  • Bilingual in English/Spanish a plus                                    
  • Ability to work flexible hours including evenings, weekends, holidays and extended hours as needed

TITLE: Desktop Support Specialist

DEPARTMENT: Information Technology

REPORTS TO: Manager, Information Technology

SUPERVISES: N/A

STATUS: Non-Exempt/Hourly