Police Communications Dispatcher
SALARY: $20.30 - $30.01 Hourly STATUS: Full-Time Regular
FLSA: Non-exempt position, eligible for overtime compensation.
OPENING DATE: 03/03/18 CLOSING DATE: 03/11/18 11:59 PM
INTRODUCTION:
The Police Communications Dispatcher receives and dispatches calls from emergency (911) and
non-emergency telephone lines from citizens or city staff requiring police response or
information.
Dispatcher position and testing process.
MINIMUM QUALIFICATIONS:
Education and Experience
Two years customer service or public contact experience.
Licensing, Certifications and Other Requirement
Obtain and maintain Level A Terminal Operator Certification (TOC) within six months of hire
or promotion.
Candidates for this position must successfully pass the CritiCall pre-employment test.
Pass a one-year probationary period.
ESSENTIAL FUNCTIONS:
Performs duties and responsibilities commensurate with assigned functional area which may
include, but are not limited to, any combination of the following tasks:
Answers incoming lines from citizens on emergency 911, or administrative telephone lines.
Dispatches available units to handle crimes or issues. Operates radio and computer aided
dispatch terminals to interact with and direct operation of field personnel. Monitors and
maintains up to the moment computerized status screen of all police field personnel.
Takes complete and accurate information and quickly disseminates information, both in
typewritten and verbal form; copies down long sequences of numbers or addresses; may be
required to keep detailed logs of work at a quick pace.
Makes inquiries into computerized driver's license and motor vehicle information files as
requested, following prescribed procedures and policies.
Inputs vehicular data into ACIC and NCIC; queries ACIC and NCIC for wanted persons,
vehicles and property.
Assists with training of new dispatchers. Reviews and checks the trainee's work to ensure
conformance to established standards. Keeps detailed daily records of trainee's progress.
A COMPLETED ONLINE APPLICATION IS REQUIRED TO BE CONSIDERED
FLSA: Non-exempt position, eligible for overtime compensation.
OPENING DATE: 03/03/18 CLOSING DATE: 03/11/18 11:59 PM
INTRODUCTION:
The Police Communications Dispatcher receives and dispatches calls from emergency (911) and
non-emergency telephone lines from citizens or city staff requiring police response or
information.
Dispatcher position and testing process.
MINIMUM QUALIFICATIONS:
Education and Experience
Two years customer service or public contact experience.
Licensing, Certifications and Other Requirement
Obtain and maintain Level A Terminal Operator Certification (TOC) within six months of hire
or promotion.
Candidates for this position must successfully pass the CritiCall pre-employment test.
Pass a one-year probationary period.
ESSENTIAL FUNCTIONS:
Performs duties and responsibilities commensurate with assigned functional area which may
include, but are not limited to, any combination of the following tasks:
Answers incoming lines from citizens on emergency 911, or administrative telephone lines.
Dispatches available units to handle crimes or issues. Operates radio and computer aided
dispatch terminals to interact with and direct operation of field personnel. Monitors and
maintains up to the moment computerized status screen of all police field personnel.
Takes complete and accurate information and quickly disseminates information, both in
typewritten and verbal form; copies down long sequences of numbers or addresses; may be
required to keep detailed logs of work at a quick pace.
Makes inquiries into computerized driver's license and motor vehicle information files as
requested, following prescribed procedures and policies.
Inputs vehicular data into ACIC and NCIC; queries ACIC and NCIC for wanted persons,
vehicles and property.
Assists with training of new dispatchers. Reviews and checks the trainee's work to ensure
conformance to established standards. Keeps detailed daily records of trainee's progress.
A COMPLETED ONLINE APPLICATION IS REQUIRED TO BE CONSIDERED