L&I Apprentice Claim Manager –Workers' Compensation Adjudicator 2
Helping injured workers heal and return to work!
You have an opportunity to make a difference. Are you interested in being a part of something big? To help injured workers heal and return to work? Make workplaces safe? To help honest workers, businesses and providers by cracking down on the dishonest ones? Come be part of the team that works for the employer of choice!
¡Los trabajadores que hablan español necesitan su ayuda! Las posiciones español bilingüe ganan un 5% adicional de salario.
Your future career at Labor & Industries starts here:
¡Los trabajadores que hablan español necesitan su ayuda! Las posiciones español bilingüe ganan un 5% adicional de salario.
Your future career at Labor & Industries starts here:
22-month apprenticeship program, which includes 10 months of classroom training
A personal coach/mentor assigned to you
Alignment with a team of experienced Claim Managers
Medical, legal and vocational professionals to assist you
Journey-level certification upon successful completion
This job is complex. Claim Managers adjudicate and manage workers' compensation claims by authorizing or denying medical, vocational and monetary benefits and ensuring statutory time limits are met. As an apprentice you will do this while having your work checked for quality and accuracy.
The right person for this job will enjoy a challenging, ever-changing environment and possess the ability to work with people needing help.
Successful Claim Managers:
Have strong and effective written and verbal communication skills
Demonstrate the ability to learn quickly, be organized and work well under pressure
Calmly handle adversarial situations while maintaining a good sense of judgement and making sound decisions
Are comfortable answering a high volume of phone calls in a customer-focused environment
Easily move through multiple computer programs and type 40 words per minute (WPM), accounting for errors
Are motivated to research and interpret facts, apply rules, policies and laws fairly and objectively
Have experience responding to difficult and sensitive situations with a strong sense of empathy and compassion
Can perform multiple tasks under tight deadlines without sacrificing quality or accuracy
Are committed to being on-time and here 40 hours per week
What we are looking for:
One year experience providing proactive and comprehensive customer service and customer specific problem solving OR one year in a workers' compensation or crime victims' program OR a bachelor's degree. Experience working in insurance, investigation, medical office, business management, military administration or related field will substitute year-for-year for education.
A personal coach/mentor assigned to you
Alignment with a team of experienced Claim Managers
Medical, legal and vocational professionals to assist you
Journey-level certification upon successful completion
This job is complex. Claim Managers adjudicate and manage workers' compensation claims by authorizing or denying medical, vocational and monetary benefits and ensuring statutory time limits are met. As an apprentice you will do this while having your work checked for quality and accuracy.
The right person for this job will enjoy a challenging, ever-changing environment and possess the ability to work with people needing help.
Successful Claim Managers:
Have strong and effective written and verbal communication skills
Demonstrate the ability to learn quickly, be organized and work well under pressure
Calmly handle adversarial situations while maintaining a good sense of judgement and making sound decisions
Are comfortable answering a high volume of phone calls in a customer-focused environment
Easily move through multiple computer programs and type 40 words per minute (WPM), accounting for errors
Are motivated to research and interpret facts, apply rules, policies and laws fairly and objectively
Have experience responding to difficult and sensitive situations with a strong sense of empathy and compassion
Can perform multiple tasks under tight deadlines without sacrificing quality or accuracy
Are committed to being on-time and here 40 hours per week
What we are looking for:
One year experience providing proactive and comprehensive customer service and customer specific problem solving OR one year in a workers' compensation or crime victims' program OR a bachelor's degree. Experience working in insurance, investigation, medical office, business management, military administration or related field will substitute year-for-year for education.
A professionally formatted cover letter describing how your skills and abilities will make you a successful Claim Manager.
The ability to type 40 WPM accounting for errors. Please provide an online typing assessment, ensuring it includes net WPM and is a minimum of 4 minutes in length. Typing assessments cannot be more than 12 months old.
To see a typing assessment that meets the requirements visit http://www.typingtest.com/. Select and take the 4-minute assessment. Take a screen shot of your result, save, and attach during the on line application process. Please do not send a link.
***Click HERE for suggested online typing assessment***
Your application will be considered incomplete if your cover letter and Typing Assessment are not attached.
Please note: you will be invited to take a two-hour assessment if you meet the minimum qualifications and submit a complete application.
Your application will be considered incomplete if your cover letter and Typing Assessment are not attached.
Please note: you will be invited to take a two-hour assessment if you meet the minimum qualifications and submit a complete application.
Work Schedule Expectations:
Work shifts available for the first 10 months:
Monday - Friday, 7 a.m. to 3:30 p.m. or 8 a.m. to 4:30 p.m.
Flex/alternate work schedules will not be considered until the classroom training is complete. Additionally, vacation will not be granted during this time, unless it's during a built in break week. Overtime may be granted, with prior approval, after the classroom training is complete.
Work shifts available for the first 10 months:
Monday - Friday, 7 a.m. to 3:30 p.m. or 8 a.m. to 4:30 p.m.
Flex/alternate work schedules will not be considered until the classroom training is complete. Additionally, vacation will not be granted during this time, unless it's during a built in break week. Overtime may be granted, with prior approval, after the classroom training is complete.
Salary Information:
$ 3467.00 monthly beginning salary for non-bilingual positions
$ 3587.00 after six months
$ 3706.00 after ten months
$ 3985.00 after 22-months (Journey Level)
5% Annual Periodic Increase after completion of apprenticeship program from $3985.00 - $4506.00
Spanish Bilingual jobs include a 5% salary increase for dual language responsibilities.
If you are currently a permanent state employee, and your salary is above the beginning salary listed above, you will enter into our apprenticeship program with your current salary. You will retain your salary until the basic apprenticeship salary is higher. At that point, you will receive the basic apprenticeship salary. If your starting salary is higher than the 22 month salary, your pay will adjust to 48G ($3,985.00 per month) upon completion of the apprenticeship program.
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$ 3467.00 monthly beginning salary for non-bilingual positions
$ 3587.00 after six months
$ 3706.00 after ten months
$ 3985.00 after 22-months (Journey Level)
5% Annual Periodic Increase after completion of apprenticeship program from $3985.00 - $4506.00
Spanish Bilingual jobs include a 5% salary increase for dual language responsibilities.
If you are currently a permanent state employee, and your salary is above the beginning salary listed above, you will enter into our apprenticeship program with your current salary. You will retain your salary until the basic apprenticeship salary is higher. At that point, you will receive the basic apprenticeship salary. If your starting salary is higher than the 22 month salary, your pay will adjust to 48G ($3,985.00 per month) upon completion of the apprenticeship program.
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If you have any questions regarding this announcement, program, or the agency please contact Christine Dominguez at 360-902-5241 or email at domc235@lni.wa.gov or Trish Lamb at 360-902-5709 or email at lamw235@lni.wa.gov.